Rules and conditions for using the MEDFIN medical center's online booking service

These terms and conditions govern the use of the online booking service owned and maintained by MEDFIN Medical Center. By accessing MEDFIN Medical Center's online booking service and using this service, you accept and agree to these terms and conditions of use.

Equipment requirements

To use the service, an internet connection and a web browser (Mozilla Firefox 12.0 or newer, Google Chrome version 24 or newer, Safari 12.0 or newer) are required. The user is always responsible for maintaining their equipment and software in a current state and ensuring their suitability for using the service.

Registration on the service

You need to register in order to be able to make an appointment. If you have previously visited the MEDFIN medical center, your information is already in our information system, and you can make an appointment without registering. New clients are offered to register during the first booking.

Video reception requires a one-time identity verification, which is done at the time of booking using Finnish banking codes, and for non-residents of Finland - by providing us with a photo of the passport spread and a mobile phone number registered in your name. For residents of Finland, identity confirmation is only available using Finnish banking codes.

For a face-to-face appointment, a one-time identity verification is carried out in the MEDFIN medical center by the secretary. You should have a photo ID with you.

Appointment scheduling for Työterveyshuolto contracts

If treatment services are included in your company's Työterveyshuolto contract, you can make an appointment online with a doctor or nurse or use our secure chat.

If you were unable to log into the Työterveyshuolto contract booking system, notify your employer so they can enter your data into the system.

If treatment services are not included in your Työterveyshuolto contract, you will only be able to make a booking in the "Private Client" section and pay for the service yourself.

Cancellation of reservation

You can cancel your reservation over the phone or on our website. Please, go to the "Reservation" section./"Cancel booking" or go to the My MEDFIN section and sign in using your Henkilötunnus or phone number, select the booking you want to cancel.

If you cannot attend the appointment, please cancel your reservation no less than 12 hours before the scheduled visit. We reserve the right to charge a fee for appointments that have not been cancelled in a timely manner.