Terms of Use for Online Booking

Application of the Terms of Use

These Terms of Use apply to services provided by Medfin or another company belonging to the same group (hereinafter, the Company), including the OmaMedfin service, the OmaMedfin application, the online booking service, and other web services or applications that refer to these terms (hereinafter, the Service). Using the Service requires the registered user (hereinafter, the Client) to accept and comply with these terms.

The Client also agrees to comply with the terms in force at the time of use as published on the Company’s website.

The Client must carefully review these terms before starting to use the Service.

These terms do not limit or reduce consumer rights granted by mandatory law.

Conclusion and Content of the Agreement

Unless otherwise agreed in writing, a service agreement is deemed concluded when the Client and the Service Provider agree on an appointment. An appointment may be made, for example, through the System, by phone, electronically, or in person at a medical center.

Processing of Client Data

Personal data of the Client and/or their legal representative are processed in the Service in accordance with Medfin’s Privacy Policy for client personal data, available at: https://medfin.fi/info/tietosuoja.

The Client must provide the Service Provider with information requested through the System or otherwise. The Client is responsible for the accuracy of the information provided. The Client is responsible for errors or delays caused by incorrect, incomplete, or outdated information.

The Client must keep their personal data up to date. If errors or deficiencies are found, the Client must immediately correct them or notify the Company. The Company has the right to verify and update personal data, including via the Population Information System.

Third-party services and websites have their own personal data processing policies. The Company is not responsible for the actions of such parties. Before following a link from the Service to a third-party site or using its services, the Client must review that party’s privacy policy.

The confidentiality of emails sent over open networks cannot be guaranteed. The Client is not advised to send personal data or confidential information by email. The Company is not obliged to carry out instructions or requests received by email. At the Client’s request, the Company may send information to the email address specified by the Client. The Company is not liable for direct or indirect damage caused by messages sent over an open network.

Prices

The current price lists apply to services provided by private practitioners (attending physician, therapist, nurse, or other specialist) and the Service Provider. Kanta or outpatient clinic fees are charged in addition, as well as any possible extra fees for invoicing. Separate fees are charged for statements issued during a doctor’s visit, laboratory and X-ray examinations, procedures, any vaccinations, medications, and consumables. Telephone consultations and call-back requests are also charged separately. Due to the nature of medical services, not all necessary examinations and procedures can be estimated in advance. The current price list is available on Medfin’s website:

https://medfin.fi/yksityisasiakkaat/hinnasto

Payment Terms

Unless otherwise agreed in writing, the Client pays for the service using payment methods accepted by the Service Provider at the time of the visit, while remote services are paid in advance.

The Service Provider may, at its discretion, require a prepayment. The Client must inform the Service Provider before booking and before the start of the service if they cannot pay using the specified method.

Prepayments are non-refundable if an appointment is canceled or rescheduled less than 12 hours before the scheduled time, or if the Client does not attend. Prepayment for a prescription is also non-refundable if the doctor decides not to issue the prescription. The decision to issue or refuse a prescription is at the doctor’s discretion.

The Service Provider has the right to suspend performance of its contractual obligations if there is reason to suspect that the Client will not fulfill their obligations. In the event of late payment, the Client must pay interest in accordance with the Interest Act, as well as reminder and collection costs.

If a separate invoice is sent for the service, the Service Provider may charge an additional invoicing fee according to the current price list. The payment term for such invoices is 14 calendar days.

The Company does not guarantee receipt of Kela compensation and is not responsible for its amount. The Company has the right to seek from the Client the Kela compensation for a visit or examination if Kela refuses reimbursement.

Clients Not Paying for Services Themselves

If the service is provided under occupational health care or for another reason is not paid directly by the Client, the method of payment must be agreed and confirmed in advance before booking—so that correct processing can be ensured.

If the person or organization indicated by the Client does not pay for the service, liability for payment rests with the Client.

Cancellation and Late Arrival

The Service Provider may charge the full price of the reserved service if the time is not canceled at least 12 hours in advance (or at another time agreed under a corporate agreement) before the appointment.

If the Client is late, the Service Provider is not obliged to extend the visit or start a procedure if it cannot be completed within the remaining time. The Service Provider aims to see the Client at the scheduled time; however, due to the nature of medical services, exact timing cannot be guaranteed.

Cancelling Appointments

A reserved time can be canceled on medfin.fi via the OmaMedfin service or by calling customer support. In unforeseen situations, such as staff illness, Medfin has the right to cancel a visit without any compensation to the patient. In other cases, Medfin’s liability is limited to an amount not exceeding the price of the appointment.

Force Majeure

The Company or the Client is not liable for damage caused by circumstances recognized as force majeure. Force majeure is an event beyond the control of a party that could not reasonably have been foreseen at the time of concluding the agreement and whose consequences could not be avoided without excessive cost or delay. Examples include strikes, lockouts or other similar labor disputes, power outages, disruptions in telecommunications or information systems.

A party invoking force majeure must promptly notify the other party of the impediment. The Company may communicate force majeure, for example, on its website or in the Service.

Amendments to the Terms of Use

The Company has the right to unilaterally amend these Terms of Use at any time at its discretion, especially if changes in the Service require updates to the terms. Amendments take effect from the date specified by the Company. If the Client does not accept the new terms, they may refuse to accept them by terminating the agreement and closing their client account in accordance with these terms.

Governing Law and Dispute Resolution

These terms are governed by the laws of Finland, excluding its conflict-of-laws rules.

The parties will primarily seek to resolve disputes arising from these terms through negotiations. If no agreement is reached, the dispute may be brought before the Helsinki District Court or the district court of the municipality in Finland where the Client has their domicile or permanent residence.

The consumer also has the right to refer a dispute related to these terms to the Consumer Disputes Board (www.kuluttajariita.fi).

Before that, the consumer must contact Consumer Advisory Services (www.kuluttajaneuvonta.fi).

Terms of Use of Online Services for an Authorized User

Online Appointment Booking

The online booking service on the Company’s website is intended solely for booking appointment times between the Client and the Company.

It is prohibited to disclose, transfer, or use for third parties any information provided on the online booking site.

For example, sharing information on available appointment times is prohibited.

Automated or programmatic collection (scraping) of information about available services is also prohibited.

The Service Provider continually develops and updates all its online services (including the booking system) and strives to provide high-quality and uninterrupted online services. However, it does not guarantee absolute error-freeness or availability of the services.

The Service Provider is not liable for any direct or indirect damage that may occur to a user when using the system or other online services. Nor is it liable for service interruptions caused, for example, by maintenance, malfunctions, service updates, or new releases.

It is not responsible for the user’s internet connection and does not provide support for connection setup.

Registration and Sign-In to the Online Service

The Service is personal. The Client must log in to the Service under their own name, using their personal data and other identifiers. The Client is responsible for ensuring that the information they provide in the Service is accurate and up to date.

The Client’s identity is verified using strong electronic identification, for example, bank IDs.

The Client must ensure the correctness of the information provided. The Client is fully responsible for using their account in accordance with these terms.

The Company has the right to refuse registration, its continuation, or the provision of the Service (or any part or specific functionality thereof).

Right to Use the Online Service

The Service is also available to minors who possess their own means of strong electronic identification, such as bank IDs or a mobile certificate.

Purpose and Use of the Online Service

The Service is intended for viewing and managing the Client’s personal data. The Company has the exclusive right to define the scope and content of the Service provided to the Client. Through the Service, the Client may, for example, view data stored in the Client Register; receive reminders about the Company’s services; manage their data related to interactions with the Company (e.g., contact details and consents). In addition, the Service may provide the ability to manage appointments and to conduct remote consultations between the Client and a healthcare professional provided by the Company.

The Client is responsible for the accuracy of any data they enter or store in the Service and undertakes to promptly inform the Company of any detected inaccuracies or errors.

The Service may contain useful information about the Client’s health, opinion surveys, and other information about the Company’s services. The Service may also contain marketing materials about the Company’s services and its partners.

The Client confirms and is responsible for ensuring that no illegal or inappropriate materials are sent via the Service. The Client must take all reasonable steps to ensure that materials sent do not contain malware and otherwise do not cause harm.

Remote Consultation

Remote consultation means that patient examination, diagnosis, monitoring, supervision, treatment, and decisions or recommendations related to treatment are carried out on the basis of data and/or documents transmitted online (for example, via internet video connection or smartphone, including a chat service). Remote consultation always requires the patient’s informed consent, and the healthcare professional must ultimately assess whether remote consultation is suitable for the service provided.

If the Client uses a remote consultation feature that enables interaction between a healthcare professional (nurse or doctor) and the Client, the Client must ensure the necessary connections, devices, and browsers. These requirements are indicated to the Client during booking and are also available separately.

If the Client uses the video consultation service, they must ensure the protection of their personal and medical data by choosing a private and quiet location for the duration of the remote consultation.

Client data obtained during a remote consultation are stored in the Company’s client and medical registers in accordance with applicable law.

Payments and Other Fees

Using the Service or a particular part/function of it may be subject to a fee.

Prices and/or pricing principles, as well as payment, delivery, and performance terms for paid services, are indicated together with the relevant services. The Client must pay the current prices of the Service or other notified fees.

Through the Service, the Client may pay for the Company’s services using online payments. The Client is responsible for the accuracy and currency of their Kela card details and their payment instruments.

The Client pays by online payment for any remote service or telephone consultation used.

The Company invoices corporate clients. The Company will forward an unpaid balance for collection if the Client fails to pay the outstanding amount despite a reminder.

The payment service provider for the Service is STRIPE: https://stripe.com/en-fi/legal/consumer

Privacy Policy of STRIPE: https://stripe.com/en-fi/privacy

STRIPE acts as an independent data controller.

The Client bears full responsibility for all costs related to the use of the Service.

Third-Party Services

The Service may also offer or transmit third-party services or links to such services. The Client may use third-party services via links in the Service or otherwise through the Service, but in such cases the Company is not a party to the contract and is not responsible for information transmitted or provided between the Client and the third party, or for the performance thereof. With the Client’s express consent, upon request, or otherwise with the Client’s assistance, personal data and other information may be transferred from third-party services to the Service to the extent technically possible. The Client may also transfer personal data and other information from the Service to third-party services to the extent allowed by the Service. The Company may disclose data contained in the Service to third parties only with the Client’s express consent. The Company is not responsible for the information, services, actions, or omissions of third parties.

Intellectual Property Rights of the Service

All intellectual property rights in the Service, its content, appearance, and the materials available through the Service belong to the Company or a third party. It is prohibited to copy, print, distribute, transmit, modify, link from other websites, use for commercial purposes, or otherwise publish the Service’s materials without the Company’s written permission. The Client may, however, print and save available materials for personal use. If materials from the Service are quoted in accordance with the Copyright Act (404/1961), the source must be indicated. Trademarks and brands contained in the Service may not be copied, published, or redistributed without the Company’s written permission.

Content and Availability of the Online Service

The Company develops the Service in accordance with its current development plans and may change the Service, its content, and/or functionality. The Service is provided “as is” in the form in which it is available at the time of use.

The Company does not guarantee uninterrupted or error-free operation of the Service, nor does it guarantee its availability. The Company is not liable for errors, deficiencies, or delays in the operation of the Service or in its availability to the Client or third parties. The Client is responsible for having a working internet connection, sufficient technical readiness and software to use the Service, and for the security and proper functioning of their devices and programs.

Limitation of Liability

The Service may contain sections intended to support the Client in managing information about their health and thereby improving their health. If the Service contains general, non-personalized exercises or recommendations on physical activity, nutrition, or other lifestyle management, the Client should consult a healthcare professional before starting such activities to ensure they are suitable. Unless otherwise required by mandatory law, the Company is not liable for health damage or other losses incurred by the Client as a result of not consulting a professional before following general, non-personalized recommendations from the Service.

The Company is not liable for direct or indirect losses caused by the use of the Service or its suspension. Nor is the Company liable for the destruction or alteration of Client data or for the costs of restoring such data. The Company’s liability is limited as provided by the mandatory laws of Finland.

Termination of Use of the Online Service

The Client has the right to cancel use of the Service by notifying the Company within 14 days from registering in the Service and accepting the Terms of Use. For paid services or orders available through the Service, a 14-day right of withdrawal applies. However, this right does not apply to a service already fully provided, or to digital content the delivery of which began at the Client’s request or with the Client’s consent before the end of the withdrawal period.

Cancellation of a remote consultation must be made no later than 24 hours before the scheduled time unless otherwise indicated in the Service or during booking. If the Client fails to cancel a remote consultation in time, the Company has the right to charge for it.

The Client or their legal representative may at any time discontinue the OmaMedfin Service and close the account by notifying the Company’s support by email at: info@medfin.fi. The Company may contact the Client or their representative to verify identity and authority. The account will be closed within a reasonable time.

The Company has the right, for a justified reason, to discontinue servicing the Client’s account or a part of the Service if use of the Service causes harm to the Company, the Client, or third parties, or if the Service is used in violation of these terms. The Company also has the right to close the account if the applicable fees have not been paid.

Upon termination of use of the Service, all payments fall due immediately, and amounts already paid are non-refundable.

The Company may delete the Client’s data from the Service upon closure. However, if the data are subject to a statutory retention requirement, they will not be deleted until the required period expires. The Client is solely responsible for saving their data before the Service is terminated. The Company is not responsible for deletion of data, for their restoration, or for any direct or indirect losses caused by deletion of information.