Terms of Use for MEDFIN Medical Center's Online Appointment Booking

Terms of Use for MEDFIN Medical Center's Online Appointment Booking

These terms of use regulate the use of the online appointment booking owned and maintained by MEDFIN Medical Center. By using MEDFIN Medical Center's online appointment booking, you accept these terms of use.

Hardware Requirements

To use the online booking, you need an internet connection and a web browser (Mozilla Firefox 12.0 or newer, Google Chrome version 24 or newer, Safari 12.0 or newer). The user is always responsible for the up-to-dateness and suitability of their hardware and software for the use of the service.

Log in to online appointment booking

To book an appointment, you need to register. If you have dealt with MEDFIN Medical Center, your information is already saved in our information system and you can book an appointment without registering. New customers must register during their first booking.

Video reception requires one-time identification, which is done when making a booking with Finnish bank identifiers. If you live abroad, you can prove your identity with a passport photo and a mobile phone number registered in your name. Identification of Finns is only possible with Finnish bank identifiers.

Before the face-to-face reception, a one-time proof of identity is made with a photo identity card at the MEDFIN Medical Center reception desk.

Appointment booking for occupational health reception

If healthcare services are included in your company's occupational health care agreement, you can book an appointment with a doctor or nurse online or use our secure chat.

If you cannot log in to the occupational health care appointment system, notify your employer so that they can enter your information into our system.

If healthcare services are not included in your company's occupational health care agreement, you can only make a reservation in the "Private customers" section and pay for the service yourself.

Cancellation of reservation

You can cancel your reservation by phone or on our website. Start by selecting "Book an appointment" from the top menu and then "Cancel reservation". Alternatively, select "MyMEDFIN" and log in with your personal identification number or phone number. Then select the reservation to be canceled.

If you cannot make it to the scheduled reception, cancel your reservation at least 12 hours before the agreed time. We reserve the right to charge a penalty fee for late cancellations.